Warranty Policy
RKP Industry Warranty Policy
Introduction
At RKP Industry, we are committed to delivering high-quality products and ensuring your satisfaction. Our comprehensive warranty policies are designed to give you peace of mind with every purchase. Below, you will find specific warranty information for each of our products. For any questions or further assistance, please contact our customer support team at [email/contact link].
Warranty Policies by Product
1) Robot Vacuum Cleaner
Product Information
- Product Name: Robot Vacuum Cleaner
- Model Name: 2.0 RKP X6
Warranty Terms: RKP INDUSTRY CORP warrants that your robot vacuum cleaner, purchased directly from the Company or an authorized retailer, will be free from defects in materials and workmanship under normal use for a period of 1 year from the date of purchase. This warranty is non-transferable and applies only to the original purchaser.
Coverage: This warranty includes manufacturing defects and failures occurring under normal use conditions, such as the inability to start up, charge, or operate brushes and wheels as intended.
Exclusions: The warranty does not cover:
- Artificial damages, including drops, falls, cracked screens, and liquid damage.
- Accidents, misuse, abuse, neglect, unauthorized modifications, or repairs.
- Acts of nature, such as floods or earthquakes.
- Consumable accessories such as the main brush, side brush, filter, mop holder, cleaning tool, disposable mop, and disposable dust bag.
- Retain your warranty card along with the original purchase receipt.
- For any warranty claim, contact our customer service team at support@rkpindustry.com.
- Provide the product details, including the model number, date of purchase, and a description of the issue.
- Once your purchase is confirmed, and both the warranty period and product condition are verified, our team will guide you through troubleshooting steps or arrange for repair or replacement if necessary.
- Please keep your warranty card and purchase receipt in a safe place.
- Warranty claims are subject to validation by our authorized service centers.
- Alteration or tampering with the warranty card will void the warranty.
- For more details, please refer to our Return Policy and Warranty card provided with product.
2) iPhone 16 5-in-1 Full Protection Case Set (All Models)
Warranty Coverage: RKP Industry offers a limited warranty for a period of 12 months from the date of purchase. This warranty covers defects in materials and workmanship under normal use conditions.
What Is Covered?
- Manufacturing defects in the case, screen protector, lens protector, and all included accessories.
- Breakage or damage of the case under normal use.
- Material degradation of the case or accessories.
- Damage caused by misuse, abuse, accidents, or alterations.
- Cosmetic damage, including scratches, dents, and normal wear and tear.
- Damage resulting from unauthorized repairs or modifications.
- Loss or theft of the product.
- To file a warranty claim, please contact our customer support team at [ https://rkpindustry.com/pages/contact ] with your proof of purchase, product images, and a brief description of the issue.
- RKP Industry will evaluate the claim and may request further information or images.
- Approved claims will result in a replacement of the defective item. If a replacement is not available, we will offer a similar product of equal or greater value.
- Replacement items will be shipped to the customer free of charge within 14 business days of claim approval.
- Replacements are subject to stock availability. If the exact item is unavailable, a refund or same amount of credits for different product will be offered.
- Retain proof of purchase (invoice or order confirmation) for warranty validation.
- Properly maintain and care for the product to ensure longevity.
- RKP Industry's liability is limited to the replacement of the defective product.
- This warranty does not affect any statutory rights you may have under applicable laws.
- For return instructions and more information, please visit our Return Policy page
Return Policy: 30-Day Return Policy
- Our 24-piece glass spice jar set with bamboo lids is covered by a 30-day return policy from the date of purchase. This policy ensures that you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product within 30 days under the following conditions:
What's Covered: Returns are accepted for unused and undamaged items in their original condition, with all accessories, labels, and packaging intact.
What's Not Covered: Products that show signs of use, damage, missing parts, or are returned without the original packaging are not eligible for return.
Refund Process: Upon receiving and inspecting the returned product, a full refund will be issued to the original payment method within 7-10 business days. Please note that any shipping fees are non-refundable unless the return is due to a defective or incorrect item received.
- Contact our customer service at [ https://rkpindustry.com/pages/contact ] within 30 days of receiving your order to initiate a return.
- Our team will provide you with a return authorization and instructions on how to send back the product.
- Please ensure the product is securely packaged to prevent any damage during transit.
For more information on our return policy, please visit our Return Policy page or contact our customer support team.
Additional Products- As we continue to expand our product range, we will update this section with specific warranty details for all new items. Our goal is to provide consistent, reliable coverage for all our customers. Please check back regularly for updates.
How to Contact Us
- For any warranty or return inquiries, please contact our customer support team at [ https://rkpindustry.com/pages/contact ]. We are here to assist you and ensure a smooth process for all warranty and return requests.
Note: The warranty and return policies outlined above are subject to change. For the most current information, always refer to the warranty card included with your product or contact our support team.
All other terms and conditions outlined in the return policies of RKP INDUSTRY remain applicable.