Politique d’expédition

Effective [10th March 2024]

 

Shipping Methods:

We offer shipping via standard and expedited delivery options. The available shipping methods and estimated delivery times will be displayed at the checkout process.

Processing Time:

Orders are typically processed and shipped within 1 to 9 business days of payment confirmation. However, processing times may vary depending on product availability and order volume.

Shipping Costs:

  • Standard Shipping: Free for all Domestic and international destinations where we operate, including all customs and shipping charges.
  • Expedited Shipping: Charges will vary based on location and will be calculated during the checkout process.

Delivery Timeframes:

  • Standard Shipping: Estimated delivery within 3 to 9 business days.
  • Expedited Shipping: Estimated delivery within 1 to 3 business days. Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

Shipping Restrictions:

We ship to addresses in Canada and other international destinations where we operate.

Order Changes and Cancellations:

Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase. If you need assistance with an order modification or cancellation, please contact our customer service team as soon as possible. Once the shipping label is created or the order is picked up by the courier, the order cannot be canceled or changed.

Shipping Damage or Loss:

In the event that your order arrives damaged or is lost in transit, please contact our customer service team immediately for assistance. We will work with the carrier to resolve the issue and ensure a satisfactory outcome.

Contact Information:

Questions about the shipping policy should be sent to us at support@rkpindustry.com. 
Our contact information is posted below:
RKP INDUSTRY CORP.
support@rkpindustry.com 
145 Cote Ave, Chelmsford, ON P0M 1L0, Canada.